{"id":1219,"date":"2026-02-11T16:45:00","date_gmt":"2026-02-11T16:45:00","guid":{"rendered":"https:\/\/jbco.co.in\/?p=1219"},"modified":"2026-02-11T16:45:00","modified_gmt":"2026-02-11T16:45:00","slug":"strengthening-of-grievance-redress-mechanism-in-banks-review","status":"publish","type":"post","link":"https:\/\/jbco.co.in\/?p=1219","title":{"rendered":"Strengthening of Grievance Redress Mechanism in Banks \u2013 Review"},"content":{"rendered":"<table width=\"100%\" border=\"0\" align=\"center\" class=\"td\">\n<tr>\n<td>\n<p>RBI\/2025-26\/207<br \/>  CO.CEPD.PRS.No.S1121\/13-01-008\/2025-2026<\/p>\n<p align=\"right\">February 11, 2026<\/p>\n<p>All Scheduled Commercial Banks (excluding Regional Rural Banks)<\/p>\n<p>Madam\/ Dear Sir,<\/p>\n<p class=\"head\">Strengthening of Grievance Redress Mechanism in Banks \u2013 Review<\/p>\n<p>Please refer to the <a href=\"https:\/\/www.rbi.org.in\/Scripts\/NotificationUser.aspx?Id=12017&amp;Mode=0\" target=\"_blank\" class=\"links\">circular RBI\/2020-21\/87 CEPD.CO.PRD.Cir.No.01\/13.01.013\/2020-21 on \u201cStrengthening of Grievance Redress Mechanism in Banks\u201d dated January 27, 2021<\/a>.<\/p>\n<p>2. The instructions contained in the above circular have since been reviewed in the light of subsequent regulatory and supervisory developments. In particular, as part of the Reserve Bank\u2019s consolidation exercise, complaint-related disclosures have since been prescribed under the relevant Master Direction on Financial Statements: Presentation and Disclosures (Directions), dated November 28, 2025. Further, the consumer compensation framework has been strengthened through enhanced compensation limits under the Reserve Bank\u2013Integrated Ombudsman Scheme, 2026, and the Reserve Bank of India (Internal Ombudsman) Directions, 2026 have empowered Internal Ombudsmen to recommend award of compensation. Banks\u2019 grievance redress mechanisms are also subject to supervisory assessment and follow-up through the regular supervisory processes. Accordingly, with a view to rationalise instructions and avoid duplication, it has been decided to withdraw the <a href=\"https:\/\/www.rbi.org.in\/Scripts\/NotificationUser.aspx?Id=12017&amp;Mode=0\" target=\"_blank\" class=\"links\">circular dated January 27, 2021<\/a>.<\/p>\n<p>3. It is clarified that this withdrawal is without prejudice to the obligations of banks to maintain an effective customer grievance redress mechanism and to continuously strengthen their internal grievance redress systems, in terms of extant regulatory and supervisory instructions and the bank\u2019s own Board-approved policies.<\/p>\n<p>4. Accordingly, the <a href=\"https:\/\/www.rbi.org.in\/Scripts\/NotificationUser.aspx?Id=12017&amp;Mode=0\" target=\"_blank\" class=\"links\">circular dated January 27, 2021<\/a>, stands withdrawn with immediate effect and shall be treated as repealed from the date of this circular.<\/p>\n<p>Dr Neena Rohit Jain<br \/>(Chief General Manager)<\/p>\n<\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>RBI\/2025-26\/207 CO.CEPD.PRS.No.S1121\/13-01-008\/2025-2026 February 11, 2026 All Scheduled Commercial Banks (excluding Regional Rural Banks) Madam\/ Dear Sir, Strengthening of Grievance Redress Mechanism in Banks \u2013 Review Please refer to the circular RBI\/2020-21\/87 CEPD.CO.PRD.Cir.No.01\/13.01.013\/2020-21 on \u201cStrengthening of Grievance Redress Mechanism in Banks\u201d dated January 27, 2021. 2. The instructions contained in the above circular have since been [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1219","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/jbco.co.in\/index.php?rest_route=\/wp\/v2\/posts\/1219","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jbco.co.in\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jbco.co.in\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jbco.co.in\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jbco.co.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1219"}],"version-history":[{"count":1,"href":"https:\/\/jbco.co.in\/index.php?rest_route=\/wp\/v2\/posts\/1219\/revisions"}],"predecessor-version":[{"id":1221,"href":"https:\/\/jbco.co.in\/index.php?rest_route=\/wp\/v2\/posts\/1219\/revisions\/1221"}],"wp:attachment":[{"href":"https:\/\/jbco.co.in\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1219"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jbco.co.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1219"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jbco.co.in\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1219"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}